Industry
8 offerings applyDirect-to-consumer brands, subscription boxes and marketplace sellers shipping physical product.
Desks that apply
The pressure
Do they understand what is actually going wrong?Support volume is not proportional to revenue — it is proportional to shipping incidents, and those spike exactly when revenue does. Q4 doubles orders and triples tickets.
Signals — recognise two and it is worth a conversation
What we build
What exactly would I be buying?Each of these is written for this business type specifically. If a line reads like it could apply to any sector, it should not be here.
Digital Marketing
What we see
The winning creative that carried last year has fatigued, and every replacement underperforms it.
What we build
A creative production system that ships enough variation to keep finding winners, tested against holdouts rather than platform attribution.
The detail that matters
Creative volume is the lever. Audience targeting stopped being the differentiator years ago.
Digital Marketing
What we see
Category pages are outranked by marketplaces and product data is invisible to structured results.
What we build
Category and product structure with product schema generated from the same source as the page.
The detail that matters
Schema comes from the content model, so it cannot drift out of sync with the page.
AI Engineering
What we see
"Where is my order" is most of the support queue, and answering it means opening three tabs.
What we build
An agent with read access to your commerce platform and carrier APIs that resolves the whole question, including the refund path when it is warranted.
The detail that matters
Refunds above a threshold you choose stop for approval instead of being issued.
Development
What we see
Ad spend scales, the site does not, and every performance problem costs conversion on every session at once.
What we build
Storefronts and landing systems where speed is a build gate, and product structured data is emitted rather than bolted on.
The detail that matters
Structured data comes from the same content source as the page, so it cannot drift out of sync.
The other half
Building the system creates the queue. These are the desks that hold it, staffed to a service level you set.
Start
What is the next step?The most useful first call is a description of what is going wrong. We will tell you which half of the business it belongs to, roughly what it costs, and whether it is worth doing.