Industry
8 offerings applyIndustrial manufacturers, wholesalers and distributors selling into trade accounts.
Desks that apply
The pressure
Do they understand what is actually going wrong?Orders arrive as emailed purchase orders, phoned-in part numbers and spreadsheets, and every one of them is typed into an ERP by a person. The error rate is small and the cost of each error is not.
Signals — recognise two and it is worth a conversation
What we build
What exactly would I be buying?Each of these is written for this business type specifically. If a line reads like it could apply to any sector, it should not be here.
AI Engineering
What we see
Purchase orders arrive as emailed PDFs and someone types part numbers into an ERP all day.
What we build
Order extraction validated against your live catalogue, with anything below confidence held for a human rather than guessed.
The detail that matters
Part numbers are validated against what you actually stock, so a plausible-but-wrong SKU fails instead of shipping.
AI Engineering
What we see
Inside sales spends all day answering stock and lead-time questions from trade accounts.
What we build
An agent that reads live stock, quotes lead times and drafts the order, with a human confirming before anything is committed.
The detail that matters
Nothing is committed to the ERP without a person, by design.
Development
What we see
Trade customers cannot see their contract pricing, their order history or real stock without phoning inside sales.
What we build
An account-aware trade portal showing real pricing, live stock and reorder history, with the catalogue generated from the ERP rather than maintained twice.
The detail that matters
One source for the catalogue. A portal whose product data drifts from the ERP creates more calls than it removes.
The other half
Building the system creates the queue. These are the desks that hold it, staffed to a service level you set.
Start
What is the next step?The most useful first call is a description of what is going wrong. We will tell you which half of the business it belongs to, roughly what it costs, and whether it is worth doing.