Run
12 desksEvery system creates a queue. We hold it.
What you buy is a response window that holds under load — not a headcount. The AI layer takes the repetitive share, trained people take the rest, and every desk ships with a Team Lead and an independent QA function.
The desks
What exactly would I be buying?Twelve desks. Each one a queue with a number on it.
Conversation, transaction and compliance. Preview any of them here; each links through to the full page.
Conversation
Transaction
Compliance
Answering
Hover or focus a desk to preview it. Select one to open the full page.
Live Chat Support
The visitor with a question does not come back tomorrow.
Staffed chat with an AI layer on the repetitive share — covered to a response window you set, including the hours nobody wants.
How it works
- Message
- Classify
- Resolve or route
- Respond
- Log
exit — To a person
Built for
- DTC brands and marketplace sellers
- B2B SaaS and platforms
- Course providers and institutes
- Brokerages and property management
How a desk is staffed
How does this start, and what do I get at each step?Every desk ships with a lead and a QA function.
A pool of agents with no accountable owner is how outsourced quality degrades — slowly, invisibly, and then all at once. Four roles exist on every account, and the smallest engagement gets all four.
- 01
Agents
Trained on your product, your tone and your escalation boundaries, and assessed before they touch live work. Named and consistent on dedicated plans.
- 02
Team Lead
Accountable for the queue rather than working in it — coverage, SLA, escalations and the shift handover. One person you can name when something goes wrong.
- 03
QA
Samples completed work against a written rubric, independently of the lead. Disagreements between agents are treated as a defect in the knowledge base, not in the agent.
- 04
Account lead
Runs the weekly report and the standing review where the knowledge base actually changes. The person who tells you the number went the wrong way.
QA sampling rate and the review cadence are agreed during onboarding and reported weekly against target — including the weeks it was missed.
Cost
Where the saving actually comes from.
50–60% lower than a traditional agency’s blended rate for equivalent coverage and service level.
The number is not a discount on the same cost structure. It comes from removing a markup layer and from the share of volume the AI layer absorbs — and both are visible to you rather than asserted here.
- No agency markup layerYou are buying the desk, not a reseller’s margin on top of a subcontracted desk.
- The automated share is real and reportedRepetitive volume absorbed automatically reduces the staffed hours you pay for, and the split is in the weekly report rather than in a proposal.
- Capacity is contracted, not hiredYou pay against your volume curve. A fixed team is either idle or underwater, and you pay for both.
The honest caveat · The comparison assumes equivalent coverage hours, service level and QA. Against a cheaper desk with no lead and no QA function, we are not the cheap option and would not claim to be.
Start
What is the next step?Send us a week of real numbers.
Calls, chats, tickets, documents or alerts — actual volume, by hour. We will come back with a coverage model, an automated share we think is realistic, and what it costs.